Support

Write to [email protected]. One person reads it, so plain English is fine and so is German.

Delete your account

Profile → Delete account, in the app. It removes your habits, check-ins and pact memberships along with the account. You do not need to email us to do it.

Restore a purchase

Open the paywall — Profile → See Premium — and tap Restore purchases. That asks the App Store what this Apple ID has already bought and gives Premium back, on a new phone or after a reinstall. It costs nothing and cannot charge you twice.

Restoring finds purchases made with the Apple ID currently signed in on the device, which is not necessarily the CountIn account you use. If nothing turns up, check which Apple ID the device is using. If you have been charged and Premium is still missing, write to us with the receipt Apple sent you.

An invite link did nothing

Install CountIn first, then open the link again. Invite links land in the app once it is installed, and on this website when it is not.