Support
How can we help?
Most answers are below. Anything else: write to [email protected]. One person reads it, so plain English is fine and so is German.
Delete your account
Profile → Delete account, in the app. It removes your habits, check-ins and pact memberships along with the account. You do not need to email us to do it.
Restore a purchase
Open the paywall — Profile → CountIn Premium — and tap Restore purchases. That asks the App Store what this Apple ID has already bought and gives Premium back, on a new phone or after a reinstall. It costs nothing and cannot charge you twice.
Restoring finds purchases made with the Apple ID currently signed in on the device, which is not necessarily the CountIn account you use. If nothing turns up, check which Apple ID the device is using. If you have been charged and Premium is still missing, write to us with the receipt Apple sent you.
Cancel Premium
Subscriptions are billed by Apple or Google, so they are cancelled there, not in CountIn. On iPhone: Settings → your name → Subscriptions → CountIn. On Android: Play Store → your profile → Payments & subscriptions → Subscriptions.
Premium stays active until the end of the period you already paid for. A lifetime purchase has nothing to cancel.
An invite link did nothing
Install CountIn first, then open the link again. Invite links land in the app once it is installed, and on this website when it is not. If a link ends early, ask for it again — a complete invite ends in eight letters and digits.